My router says it supports UPnP / UPnP is enabled but PeakHour can't see it or the data being reported doesn't seem right

Heads up: This article was migrated from the PeakHour 5 documentation and may contain outdated screenshots or content. We're working through updates for PeakHour 6.

Most consumer-grade Internet routers support UPnP. Unfortunately, not all of them implement the necessary aspects of the UPnP specification that allow telemetry to be retrieved.

If this is the case, PeakHour may say it has found your router but the light may be yellow, red and / or no bandwidth may be being reported even though devices are accessing the Internet through it.

• If the data doesn’t look correct or the light is yellow or red, it is most likely that your router isn’t reporting all of the information required for it to be monitored.
  In this case, PeakHour cannot monitor your Internet router directly. There are a few things you can do:

  • Look at using Monitor Another Mac (PeakHour Enabler) to allow you to monitor your Mac(s) directly. 

  • Enable SNMP on other devices on your network and monitor those; have a look at I’d like to monitor my Mac/PC/Linux devices. How can I enable them? for information on how to set that up.

  • Contact your router manufacturer and check for updated firmware for your router. If that doesn’t work, request that they fix or properly implement the Internet Gateway Device 2 (IGW2) UPnP specification.

• If you think it might be an issue with PeakHour, see PeakHour isn’t seeing my UPnP router. How can I check if it’s working properly?